This is identified as the biggest risk in London. It is typically caused by short intense rainfall. It can lead to water flowing over the ground and pooling in low-lying areas. Surface water or flash flooding occurs when heavy rainfall exceeds the capacity of the ground and local drainage networks to absorb it. Redbridge’s highway drainage responsibilities include highway gullies and pipework up to the point it connects to the public sewer network, where it becomes Thames Waters responsibility. Highway drainage, such as drains, kerbs, road gullies, ditches and pipes, have to be managed and routinely inspected to ensure that highway runoff on and from highways is well managed. Redbridge has multiple roles and functions, including as a Highway Authority, an LLFA (Lead Local Flood Authority), a landowner and a Category One Responder.Īs a Highway Authority, Redbridge is responsible for maintaining any highway assets on adopted roads which are not on the Strategic Road Network (which is managed by TfL). It can be confusing who you have to call to get the right action taken, take the time to read the below to make sure you are calling the right organisation. Many organisations take responsibilities for the different types of flooding. This will help to ensure they have adequate records to then prioritise their upgrades and maintenance programmes. Please provide them with dates, times, the impact of the flooding to you and your property and ensure they log those calls onto their 'flooding history database'. Whilst reporting any surface water you see to us, we also recommend you calling Thames Water on 08 telling them of the flooding. We do accept that some gullies and systems can be blocked and we will facilitate plans to get them unblocked. This in turn can lead to flooding on the roads and it may seem that gullies are blocked. In many cases during severe weather or storms, public sewers which are maintained and are the responsibility of Thames Water are unable to cope with the severe amounts of rain water that can be generated by severe weather. If you find missing or broken drain covers please report this to us. Please report any gullies that are blocked or road surface water flooding. For any urgent issues please contact us on 02. Depending on who your water supplier is contact Thames Water on 08 or Essex and Suffolk Water on 0800 526 337.įor any signs of river flooding please contact the Environment Agency on 0800 80 70 60. If you notice water coming up through the road surface or flooding when it isn’t raining it is most likely a burst water main. If you see flooding and it’s because of an overflowing sewer, you will need to contact Thames Water on 08. Environment Agency Floodline - 0345 988 188.Insurance company claim line (keep your policy number to hand).Some key contact details you should have: If the issue is urgent but not life threatening, contact us by phone on 02Įnvironment Agency hotline on 0800 80 70 60Ĭall your Water Utility, to find out who your water company is you can check with Water UK. During a flooding event, if you are vulnerable or feel that lives are at risk, contact the emergency services on 999 for immediate assistance and rescue.
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